Frequently Asked Questions (FAQ)
Last updated: August 26, 2026
When will my order arrive?
Processing requires 1 to 3 business days, followed by a delivery transit time of 4 to 7 business days. Overall, most shipments arrive within 5 to 10 business days. Orders confirmed before our daily 4:00 PM ET cut-off begin processing that day, and your tracking code will be sent via email upon dispatch.
Is shipping free?
Yes. We provide complimentary shipping on every single purchase across the United States without any minimum spend requirements or hidden checkout fees. At present, we ship strictly within the US.
Which payment options do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay. Every transaction is fully safeguarded using advanced SSL encryption.
Can I exchange an item for a different size?
Absolutely. If you need a size exchange, simply message info@velariehouse.com with your order details and the alternative item you prefer, and our support team will handle the rest.
How does the return process work?
You have a 30-day window from the date of delivery to request a return, provided items remain unused, undamaged, and kept in their original packaging. Contact us at info@velariehouse.com with your order number to get started. We never charge restocking fees.
When will my refund be processed?
Following receipt and physical inspection of your returned package, your refund will be returned to your original payment card within 7 business days. Processing times may vary slightly depending on your bank.
What if my tracking status stops updating?
It is normal for tracking numbers to take 24–48 hours to display physical movement following initial dispatch. However, if 10 business days have passed without delivery, write to info@velariehouse.com and we will investigate the shipment immediately.
Can I modify or cancel an existing order?
As long as your order has not entered the dispatch stage, we can usually accommodate changes or cancellations. Contact us as quickly as possible after ordering to make a request.
Is my personal and payment information secure?
Yes, fully. We prioritize your privacy through an encrypted checkout platform, and we never store sensitive payment card details on our servers.
Still have a question?
We are happy to assist. Contact our support team directly at info@velariehouse.com and we will reply, typically within 12 hours.