Refund Policy
Last updated: August 26, 2026
At Velarie House, your complete satisfaction is our top priority. If you need to return a purchase, we have outlined a straightforward process to make it as simple as possible.
Return Eligibility & Timeline: You have a total of 30 calendar days from the date your package arrives to request a return. To qualify for a refund, products must remain unused, unaltered, and kept in their original packaging. Items displaying signs of wear, damage, or improper handling may be subject to denial upon inspection at our discretion. We never charge restocking fees.
How to Initiate a Return or Exchange:
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Standard Returns: Email info@velariehouse.com with your order details, and our support team will guide you through the process. Customers are responsible for return shipping costs; using a tracked carrier service is highly recommended to monitor the shipment.
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Exchanges: If you prefer a different item or size, let us know in your initial email so we can prepare your replacement.
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Damaged or Incorrect Items: If your order arrives defective, damaged, or incorrect, contact us immediately with your order number and clear photos of the issue so we can resolve it right away.
Refund Processing: Once your returned package is received and inspected, approved refunds will be processed within 7 business days to your original payment method. Please keep in mind that your bank or credit card company may require additional processing days for funds to post.
At a Glance:
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Return Window: 30 days from delivery
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Refund Speed: Within 7 business days following inspection
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Refund Method: Original payment method
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Return Shipping Fees: Covered by the customer
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Restocking Fees: $0 (None)
Need further clarification? Reach out to us anytime at info@velariehouse.com.
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Store Name: Velarie House
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Company Name: Salvador Olalla Ortega
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Address: Calle Jaspe n37, adosado C13, Numero 37, 29631, Benalmádena, Málaga, Spain
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BRN: ES25667771R
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Email: info@velariehouse.com